Return Policy

SophiesClothes.com

Order Confirmation and Policy Acknowledgment

By placing an order on SophiesClothes.com, you confirm that you have read, understood, and agreed to this Return and Refund Policy. Completing a purchase constitutes acceptance of all conditions outlined below. This includes acknowledgment of the return requirements, timelines, and procedures, as well as agreement that this policy and all related order records and communication may be used as supporting evidence in the event of a chargeback or payment dispute.

Return Conditions

If you are not satisfied with your purchase, you may request a return within thirty days from the date of delivery, provided that all eligibility conditions are met. Returned items must be unused, unworn, and unwashed, and must be in their original condition and packaging. Only normal inspection and handling of the product is permitted. Items showing signs of use, excessive wear, damage, or misuse may be refused.

The customer is responsible for all return shipping and handling costs. Returns are processed within seven business days after receipt at our warehouse. SophiesClothes.com reserves the right to reject any return that does not meet the stated conditions.

Return Procedure

To initiate a return, you must contact our customer support team by email at info@SophiesClothes.com within thirty days of delivery. Your request must include your order number, the reason for the return, your full name and shipping address, and clear photos of the product if the item is defective or damaged.

After submitting your request, you must wait for return instructions from our team before sending the item back. Returns sent without prior approval or sent to the sender’s address without authorization may be rejected. We strongly recommend using a tracked shipping service and retaining proof of shipment until your return has been fully processed.

Defective or Damaged Items

If your order arrives defective or damaged, you must notify us within two days of delivery by emailing info@SophiesClothes.com. Your message must include your order number, a brief explanation of the issue, and clear photos or a short video showing the defect or damage.

Once the issue has been reviewed and verified, we may offer a replacement depending on product availability and the nature of the issue. In some cases, a return of the defective item may not be required. Replacement items are typically processed within seven to fourteen business days.

Lost or Unclaimed Orders

If your package is lost during transit, please contact our support team with your order number and tracking information. We will assist you in filing a claim with the courier and, once the loss is confirmed, arrange a replacement or refund as appropriate.

If a package is refused at delivery, remains unclaimed, or is returned due to an incorrect or incomplete address provided by the customer, a deduction of thirty-five Canadian dollars will be applied to the refund to cover administrative and shipping costs.

Cancellations and Right of Withdrawal

You have the right to withdraw from your purchase within thirty days of receiving your order in accordance with applicable consumer protection laws. However, because our order fulfillment process is automated, orders cannot be canceled once they have been shipped.

If your order has already been dispatched, you may initiate a return after delivery by following the return procedure outlined in this policy. To request a cancellation before shipment, you must email info@SophiesClothes.com with a clear request to withdraw from the purchase. The buyer is responsible for all return shipping costs.

Chargebacks and Dispute Resolution

If you experience any issues with your order, we encourage you to contact us first so we can resolve the matter promptly and fairly. In the event that a chargeback or payment dispute is initiated, SophiesClothes.com will provide the payment processor or bank with all relevant documentation, including order confirmation details, tracking information, email correspondence, and any supporting photos.

Filing a chargeback without prior contact may delay resolution and may impact eligibility for future orders.

Additional Important Information

All approved returns must be shipped to our central warehouse in Asia at the customer’s expense. SophiesClothes.com is not responsible for shipping delays, customs processing times, or customs clearance issues. For hygiene-sensitive products, items returned in an unsanitary or used condition will not be accepted. Returns are not free, and shipping and handling fees always apply.

Contact Information

If you have any questions regarding this Return Policy or need assistance with a return, please contact our Customer Support Team at info@SophiesClothes.com. We are happy to assist you.